or other conditions or statements contained on this website (referred to collectively
Cakes Around Town may at any time, at its sole discretion, amend, vary or modify these
with Cakes Around Town. By using the Cakes Around Town service, you agree to be bound by these
use by you of the website will constitute an acceptance of those modifications.
By purchasing an item advertised on this website and/or by completing the registration
process to become a member of Cakes Around Town ("a Member"), you agree to
The products and services described in this website are only available to delivery
This website has been prepared to provide you with general information only
and as an introduction to cake decorations that we stock.
We reserve the right not to provide goods or services, terminate membership
accounts, remove or edit content or cancel orders at our sole discretion at
Prices of goods and delivery displayed on the Cakes Around Town website are current
at the time of display. These prices are subject to variation without notice.
While great care has been taken in the presentation of information on this
site, including product descriptions and pricing, we are unable to warrant that
product descriptions or other content of the website is accurate, complete,
reliable, current or error free. No representation is made and no responsibility
accepted for reliance upon the information as being complete, accurate or up
We advise you to make your own enquiries and satisfy yourself in all respects
to the products you are considering purchasing.
GST (Goods & Services Tax)All prices advertised are inclusive of
all taxes applicable to the product. These are calculated at checkout. This
is a broad based tax on consumption, which applies to the supply of most goods
Please ensure all Cakes Around Town Gift Vouchers are redeemed at the time of
ordering. Once the order has been submitted and paid for by means other than
a voucher, we are unable to retrospectively redeem a Gift Voucher to offset
that cost. Please bear this in mind.
All Gift Vouchers are issued with an expiry date as indicated on the voucher
itself. Once that Gift Voucher has expired, we are unable to extend the expiry
date under any circumstances.
It is the Gift Voucher holders responsibility to ensure it is redeemed before
the expiry date.
It is only possible to use one gift voucher per purchase.
When do you charge my credit card?
We take payment at the time of order, as opposed to the time of dispatch.
All online credit card orders are charged upfront, at the time the order is
made via DIRECTONE Secure Payment Service. We do this to validate the order
and to ensure that all stock is pre-purchased. No order is accepted by Cakes
Around Town until the order has been checked and approved. If there is a problem,
we will telephone you or e-mail you within three (3) working days.
Paying upfront also substantially reduces order processing time, and ensures
that as a customer, all you need to do is sit back and wait for your delivery
Cakes Around Town is not responsible for any loss or damage caused by late delivery
or cancellation of an order or a product.
Our agreement with you only comes into existence once we have both confirmed
your order and your payment has been processed.
Once we have accepted payment for an order, cancellation of the order is at
our sole discretion after taking into account the circumstances and reasons
If you need to cancel an order, please contact us immediately on Priority Call
07 3160 8728 or email us at email@example.com.
to Returns and Refunds.
IMPORTANT: Cakes Around Town credit card purchases will be displayed as Cakes Around Town
on your credit card statement.
PAYMENT ONLINE USING A CREDIT CARD
Cakes Around Town accepts online payments using the following credit cards:
VISA, MASTERCARD. We use the DIRECTONE payment system, which processes your credit card details offline via our secure payment provider in Australia called Securepay, you can checkout their details online via www.securepay.com.au and www.directone.com.au. We do not store ANY credit card details in our database and we do not have forms that require your credit card at any stage through the checkout process.
If you still feel uncomfortable purchasing online that'\s fine! You can call
us to make payment and arrange delivery on 07 3160 8728. All payments will still be processed
at the time of the order. Please note there maybe an additional service free charged for this.
It is worth remembering, however, that paying online is very secure and will
be the most convenient way for you to buy from www.cakesaroundtown.com.au
If you have any questions about the security at our website please send an
email to firstname.lastname@example.org or telephone 07 3160 8728.
We ship our products to Australia only using local Post service and couriers at our descretion.
Anyone at the Delivery Address who receives the goods will be taken
to have been authorised to receive the goods by you.
It is your obligation to enter the correct delivery address details at the
time of ordering. If you enter the wrong address, we are not obliged to re-send
the order to the correct address at our expense.
Online orders placed on Saturday and Sunday
ALL orders placed after 3pm on Friday and at any time of day on Saturday and
Sunday will be processed on the following Monday.
We do not ship on Saturdays, Sundays or Australian Public holidays unless alternative
arrangements have been made.
Can I add additional items to an existing unshipped order?
Sorry. Unfortunately, additional items cannot be added to an existing shipped
order. Should you wish to purchase additional items, you will need to place
a new order for those additional items.
What if my order does not arrive
It is the responsibility of the customer to inform Cakes Around Town if an order does
not arrive. Once we learn an order has not arrived by the due date, we will
lodge enquiries with the courier to ensure delivery occurs as soon as possible.
As a guide only, our couriers attempt to deliver to addresses between 9am and
Unfortunately, we are unable to give a guaranteed time of delivery.
You agree that when our courier partner is satisfied that the order has been
delivered, delivery of the order has taken place within the terms of the agreement
between you and us.
liability for any loss or damage arising from a late delivery or for loss or
damage arising after delivery has taken place and you agree that late delivery
does not constitute a failure of our agreement, and does not entitle you to
cancellation of an order.
All prices on www.cakesaroundtown.com.au are listed in Australian dollars (AUD).
Quality and Maintenance of Goods
At Cakes Around Town we pride ourselves on the quality of our products and
services. It is important to remember, however, that most food items are perishable
and may react to temperature conditions, particularly cake, chocolate and fresh
items, which, as a result may affect life of the product.
We recommend, if you are not familiar with the correct temperatures for the
these food types or specific produce, that you contact us for further information.
Once delivery has occurred Quality and maintenance of the produce is your responsibility.
Out of Stock & Substitution
In the unlikely event that we cannot satisfy your order due to stock unavailability,
we will contact you (via e-mail or telephone) to offer you an alternative or
to determine how you want to proceed with your order.
Refunds and Returns
Cakes Around Town will replace the goods you purchase if the goods you purchase:
• are not of merchantable quality (i.e. if your cake is damaged at time
of delivery – but not if you simply do not like the taste of the cake)
• don'\t match any description given of the goods (this would include
corresponding with a photograph of the goods)
• are not free from defects.
Please note, all food products are perishable, so Cakes Around Town expects
that you take due care to properly store the goods a in accordance with the
nature of the product. If you are not clear on this, please check with us first.
This is your responsibility. We cannot accept responsibility if food is stored
in conditions that are not appropriate.
If you do find you have a legitimate problem with products or goods you purchase
from Cakes Around Town, you should stop using the goods immediately and approach us
as soon as possible to explain the fault or problem. Please make sure you keep
the goods in the condition that you claim has the problem.
You need to approach us regarding any problems with your goods within ‘a
reasonable period of time’. What is reasonable depends on the goods, their
use and any other relevant information.
As a rule we will require that they be returned to us within 5 days of the
date of purchase for examination of the problem and in order to assess whether
to replace the goods or refund you, at our discretion.
Please note that we will not be in a position to address your problem where
you have been careless or unreasonable in your demands.
Note, Cakes Around Town are not required to provide you with a refund if you have
simply changed your mind or you find a similar or the same item more cheaply
Cakes Around Town may also require a receipt of proof of purchase.
In the event at our discretion we do refund you (as opposed to replace goods)
for orders placed online or over the telephone - we will credit back the original
credit card on which the order was purchased. Alternatively, we will issue you
with a credit voucher.
How to return your item
• Contact the Cakes Around Town Customer Service team via our Priority
Call 3160 8728 number. A customer service representative will evaluate your
return request, record all the necessary product return information and issue
you with a Return Authorisation Number. The Customer Service Representative
will also provide you address details of where to send your return.
• You must obtain a Return Authorisation Number immediately to ensure
that you are eligible for a replacement or refund.
• Send your item as directed. Please ensure that your Return Authorisation
Number is clearly displayed on the return packaging.
• As soon as the return has been received, you will be contacted if a
replacement product will be shipped.
• The return must be received by Cakes Around Town within (14) fourteen
days of the Return Authorisation Number being issued.
• If it is determined that there will be a Replacement product –
it will only be shipped after the faulty item has been received by Cakes Around Town.
• All returns must have a Return Authorisation Number.
• Any item that is returned to Cakes Around Town without a Return Authorisation
Number will be returned to sender.
If you feel that your return falls outside of our policy, then you will need
to contact us first on Priority Call 3160 8728 to confirm if your return
can be accepted.
Cancellation of Orders
Pursuant to the terms above, if you need to cancel your order, at our discretion
money can be refunded less a $15 administrative fee, ONLY IF notice is received
by Cakes Around Town 24 hours prior to the scheduled delivery date.
Cancellations received with less than 24 hours notice will be charged at 50%
of the total order value.
To assist with a speedy resolution of your cancellation request, please advise
if you wish to receive a Cakes Around Town member account credit for which you can
use against any future purchase, or if you would prefer to receive a direct
credit card refund (online credit card orders only).
Alternatively, at our discretion we may issue you a gift voucher.
You will receive an email confirmation once your order cancellation has been
IMPORTANT: ORDERS CANNOT BE CANCELLED ONCE THEY HAVE BEEN DISPATCHED as they
are already prepared and are with our courier for delivery – on their
way to your address.
Security of information from your browser to our server?
A critical concern for electronic commerce is the secure transmission of data.
To protect consumer data during transmission, Cakes Around Town uses the latest SSL
encryption technology that securely passes transaction data to the Cakes Around Town
We use SSL (Secured Socket Layer) which means that we encrypt information sent
to the server with a key that makes it almost impossible to decrypt. To do this
we use the Secure Socket Layer (SSL) 256 bit encryption technology. This is
superior to the industry standard.
This is far more secure than giving you credit card over the phone where someone
could be listening, or to a cashier where someone can either look over your
shoulder or get hold of your credit card receipt. We do not store or take credit card details via the net, all these details are processed by www.directone.com.au.
User Name & Password
You agree to take responsibility for the safekeeping of your user name and
password. You are liable if your user name and password are used by an unauthorised
You agree to release and indemnify Cakes Around Town in relation to any liability arising
out of the unauthorised use of your username and/or password.
Protect yourself online
There are measures you can take to protect your own safety:
Do not let anyone else use your name or credit card for online transactions.
Only share access to your computer and files with people that you know and trust.
Learn about file sharing risks.
Do not store your password or banking details in your email program or on your
PC - keep hard copies of private information in a secure place away from the
Choose hard-to-crack passwords that feature a combination of numbers, symbols
Do not use the same password for all your online activities.
Disconnect from the Internet when not in use.
Use anti-virus software and keep it up to date.
Protect your computer from Internet intruders through firewalls.
Back up your computer data.
Regularly download updates to your email and browser software that fix security
Only download and use freeware and shareware that is widely used and has a good
Loss or Damage to Systems
You agree to use and link to Cakes Around Town'\s website at your own risk. Cakes Around Town
will not be liable for any loss or damage from any cause (including negligence)
to your system or website caused by or in connection with the use of or a link
to Cakes Around Town'\s website. Any such loss or damage will be your responsibility.
Cakes Around Town advises you to take your own precautions in relation to protecting
your system or website from viruses or malfunction.
If you wish to discuss links with this website or publication of Cakes Around Town
material on other websites, please contact us on 07 3160 8728 or e-mail us at
External Web Links
If you leave this site via a link contained within this website, and view content
that is not provided by Cakes Around Town, you do so at your own risk.
The content to which you link will not have been produced, checked for accuracy,
or otherwise reviewed by Cakes Around Town. Cakes Around Town is not responsible for damages
or losses caused by any delays, defects or omissions that may exist in the services,
information or other content provided in such site, whether actual, alleged,
consequential or otherwise. Cakes Around Town makes no guarantees or representations
as to, and shall have no liability for, any electronic content delivered by
any third party.
Any links to other sites are provided for convenience only and do not represent
any endorsement by Cakes Around Town unless otherwise stated.
Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, illustrations,
and information is protected by copyright, and other intellectual property rights
which are owned and controlled by Cakes Around Town. Material on this site is solely
for your personal, non-commercial use.
Such material may not be copied, reproduced, republished, modified, uploaded,
posted, transmitted, or distributed in any way, including by e-mail or other
electronic means, without the express prior written consent of Cakes Around Town.
Any party engaged in illegal activities involving the use of this website will
be subject to civil and criminal prosecution.
Cakes Around Town does not guarantee that it will be able to prevent any illegal or
inappropriate use of this website, nor that it will give notice of any illegal
or inappropriate use of this website.
It is an illegal violation to place orders under a false name, with a fraudulently
obtained credit card or without the consent of the cardholder. All persons found
to have placed a fraudulent order will be prosecuted.
Except where necessary for viewing the information on the cakesaroundtown.com.au
website on your browser, or as permitted under the Copyright Act 1968 (Cth)
this website may be reproduced, adapted, uploaded to a third party, linked to,
framed, performed in public, distributed or transmitted in any form by any process
without the specific written consent of Cakes Around Town.
Release & Indemnity
You agree to waive any and all claims that you now have or may have in the
future against Cakes Around Town which relate to or are incidental to any transaction.
You agree to indemnify and hold Cakes Around Town harmless from and against any and
all claims, loss or expense that may be incurred by Cakes Around Town which relate
to or are incidental to the performance of its duties as described in these
other person and/or as a result of you taking any action or refraining from
taking any action or instituting or defending any action or legal proceeding.
You further agree to indemnify and hold Cakes Around Town harmless from any claim
made by any third party due to or arising out of your use of this website, the
users of this website using your membership account, of any intellectual property
or other right of any person or entity.
in accordance with the law in force in the state of Queensland, Australia. Any
legal action arising out of its use shall be brought and enforced under and
the parties irrevocably submit to the non-exclusive jurisdiction of the courts
of Queensland and courts of appeal from them for determining any dispute concerning
Copyright Cakes Around Town 2002 - 2012. All rights reserved.
Cakes Around Town Gift Certificates
1. This voucher is redeemable by the bearer for Cakes Around Town goods or merchandise
to the value stated on the front of this voucher.
2. This voucher is redeemable at the prices for Cakes Around Town goods or merchandise
applying at the time of redemption of the voucher.
3. Please note that a minimum purchase value of $100 is applicable which is
exclusive of delivery charges.
4. This voucher cannot be used in conjunction with any other Cakes Around Town promotion
or discount offer. Only one discount will apply per order and it will be the
larger discount of the two.
5. There is a limit of one voucher per order.
6. Cakes Around Town will not accept responsibility or be liable for vouchers that
are lost or stolen.
7. This voucher may not be used after the expiry date stated on the front of
this voucher and is not exchangeable, refundable, replaceable or redeemable
8. This voucher may only be redeemed on our website at www.cakesaroundtown.com.au
toward the purchase of Cakes Around Town goods or merchandise online; in store
at Cakes Around Town until 30 June 2006 , or via phone on Priority Call 3160 8728.
10. For orders placed on our website at www.cakesaroundtown.com.au, the voucher discount
will be applied once the order has been processed by the operator. If you require
telephone confirmation of the amount to be charged to your card please phone
on Priority Call 3160 8728.
11. This voucher can be redeemed only once. Cakes Around Town will not redeem this
voucher if, on presentation, our records indicate that this voucher or a voucher
bearing the same reference number as that displayed on this voucher has already
been redeemed or has not been issued.
12. The value of this voucher may not be applied after a transaction is made.
If forgotten, the voucher must be saved and used towards your next purchase.
13. Gift Certificate orders placed out of business hours will be posted on
the next business day.
14. Cakes Around Town accepts gift certificates delivered by post to Australian Addresses
1. eVouchers are exchangeable by bearer for merchandise or services.
2. It is redeemable off a minimum purchase of $100 and valid only for delivery
within the specified Cakes Around Town Delivery Network.
3. eVouchers may not be used in conjunction with any other promotion, discount
offer or with the Cakes Around Town membership discount.
4. eVouchers are non replaceable.
5. Cakes Around Town and eVoucher will not be liable for any lost or stolen eVoucher.
6. eVouchers may not be used after its expiry date and is not exchangeable,
transferable or redeemable for cash or payment of accounts.
7. For orders placed on the Internet, you will receive the discount once the
order has been successfully processed by our Internet Sales Department.
We hope you find our web site informative & helpful, if you have any suggestions
you feel would improve the site, please contact us on 07 3160 8728.
Any changes to our information collection policies will be posted on
this page. By using the Cakes Around Town site, you are consenting to the collection
of information by Cakes Around Town.