Frequently Asked Questions
Here are some of the most asked questions at Cakes Around Town:
How long does REGULAR MAIL & Express Mail take?
Please note Australia Post advise the following times for standard delivery from the date of despatch. (*Express delivery options are available at checkout as well)
- Brisbane Metro areas: next business day delivery - when selecting express post option.
- Brisbane Outer Metro areas: next business day delivery - when selecting express post option.
- Sydney Metro: 3 business days
- Canberra Metro: 2-4 business days
- Melbourne Metro: 2-4 business days
- Adelaide Metro: 3-5 business days
- Other Capitals, NSW, QLD, VIC and SA Regional areas: 3-8 business days
- WA, TAS, NT and Remote QLD areas: 7-12 business days
What is SAME DAY DESPATCH?
Do you ship to PO Boxes, Parcel Collect or Parcel Lockers?
What Payment Methods do you take & what security methods do you use?
Do you offer PICK UP?
Yes. You can order all your decorating supplies online and select the pick-up option on checkout to have your items ready and waiting for you to pick up from our shop at 2/12 Sudbury Street, Darra - 5 mins from Mount Ommaney Shopping Centre and 12km from Brisbane CBD in Queensland, Australia.
Please include your pickup date and time when placing your order so we can ensure we have your order ready when you arrive. For same day pickup please have your order in by 11AM.
Please note: if you place an order for pick up after 2:00pm on Friday or on Saturday at anytime for pick up in store on Saturday it will not be available for collection as the warehouse does not work on Saturdays.
Office hours are 9.00am - 4.00pm Monday to Friday. Phones will not be answered outside office hours.
Do you offer Trade Discount?
How do you make sugar fondant go hard?
Do you Print Customised Edible Images?
The item says Coming Soon?
The item says End of Line Stock?