Frequently Asked Questions
Here are some of the most asked questions at Cakes Around Town:
ARE YOU OPEN FOR BUSINESS?
Our retail shop is closed until further notice.
Our online store is open for delivery or pick up from our warehouse. Pick up is only available from 9am to 3pm Monday to Friday.
We are not open on Saturday or Sunday..
How long does REGULAR MAIL & Express Mail take?
Same day despatch on all orders placed by 11am eastern standard time Monday - Friday in Australia
Delivery Times Australia
**Same Day Despatch
We will post your order on the same day if you pay by credit card and your order is received by 11am Brisbane time. Despatch means to SEND your order out, and does not mean the day it will be delivered to you.*
*Please note on days that orders go above and beyond our regular order numbers, including Sales and specials, orders may not be sent out by 11am. We reserve the right at our discretion to ensure your parcel is packed carefully and arrives as soon as possible. Express deliveries always take precedence.
Please note Australia Post advise the following times as a guide for standard delivery from the date of despatch. Please note this is a guide only and it does not take into account peak period deliveries.
- Brisbane Metro and Outer Metro areas: 2 business days. Next business day delivery if express option is chosen.
- Sydney Metro areas: 3 business days. Next business day delivery if express option is chosen.
- Canberra Metro areas: 2-4 business days. Next business day delivery if express option is chosen
- Melbourne Metro areas: 2-4 business days. Next business day delivery if express option is chosen
- Adelaide Metro areas: 3-5 business days. Next business day delivery if express option is chosen
- Other Capitals, NSW, QLD, VIC and SA Regional areas: 3-8 business days
- WA, TAS, NT and Remote QLD areas: 7-12 business days
*Express Delivery Country/Rural Australia please allow 3-8 BUSINESS DAYS DEPENDING ON LOCATION
What is SAME DAY DESPATCH?
Do you ship to PO Boxes, Parcel Collect or Parcel Lockers?
What Payment Methods do you take & what security methods do you use?
Do you offer PICK UP?
Yes. You can order all your decorating supplies online and select the pick-up option on checkout to have your items ready and waiting for you to pick up from our shop at 2/12 Sudbury Street, Darra - 5 mins from Mount Ommaney Shopping Centre and 12km from Brisbane CBD in Queensland, Australia.
Please include your pickup date and time when placing your order so we can ensure we have your order ready when you arrive. For same day pickup please have your order in by 11AM.
PICK UP FROM WAREHOUSE AVAILABLE MON to FRI 9am to 3pm. NO SATURDAY COLLECTIONS UNTIL FURTHER NOTICE.
BRICKS AND MORTOR STORE CLOSED UNTIL FURTHER NOTICE. ONLINE ORDERING STILL AVAILABLE FOR DELIVERY OR PICK UP.
Office hours are 9.00am - 4.00pm Monday to Friday. Phones will not be answered outside office hours.
How do you make sugar fondant go hard?
Do you Print Customised Edible Images?
The item says Coming Soon?
The item says End of Line Stock?