Frequently Asked Questions
Here are some of the most asked questions at Cakes Around Town:
Are you going to be closed over the Christmas / New Year period?
Yes. We will be closing at 5.30pm on Friday the 17th December 2021 and re opening at 9.00am on the 27th January 2022.
Orders placed during this period for delivery will be despatched on our return. No pickups will be available during our closure.
Do you have a retail store where we can come and browse?
No. We are an online only store. You can have your order delivered or pick up from our warehouse.
Will you ever open your retail store again?
No. It permanently closed in March 2020.
Do you print edible images for cakes and cupcakes?
Do you make cakes?
No, we sell all the things you will need to make your own cake.
How long does REGULAR MAIL & Express Mail take?
Refer to the Shipping and Delivery information on our website
Do you ship to PO Boxes, Parcel Collect or Parcel Lockers?
What Payment Methods do you take & what security methods do you use?
Do you offer PICK UP?
Yes. You can order all your decorating supplies online and select the pick-up option on checkout to have your items ready and waiting for you to pick up from our warehouse at Unit 2 / 12 Sudbury Street, Darra - 5 mins from the Mount Ommaney Shopping Centre and 12km from Brisbane CBD in Queensland, Australia.
Please include your pickup date and time when placing your order from the drop down menu so we can ensure we have your order ready when you arrive. Please allow us at least 30 minutes to get your order ready for collection.
PICK UP FROM WAREHOUSE IS AVAILABLE MONDAY to THURSDAY 9am to 3.30pm and from 9am to 5.30pm FRIDAY
The item says Coming Soon?
The item says End of Line Stock?