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Shipping and Delivery

 

DESPATCH

 

FLAT RATE DELIVERY OF $12 AND UNDER 15KG IN WEIGHT in Australia* (Excludes Western Australia, Northern Territory & Tasmania)

 

BRISBANE METRO - FLAT RATE OF $8 AND UNDER 22KG

(Brisbane metro post codes are: 4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725 ) 

 

 

ALL DELIVERIES TO NORTHERN TERRITORY, WESTERN AUSTRALIA AND TASMANIA WILL BE ON A QUOTE BASIS BASED ON WEIGHT.  THERE IS NO FLAT FEE SHIPPING TO THESE DESTINATIONS. SHIPPING PRICE WILL DISPLAYED WHEN CHECKING OUT AND IS BASED ON THE WEIGHT OF YOUR ORDER.


Same day despatch on all orders placed by 11am eastern standard time Monday - Friday in Australia

 

PLEASE NOTE - WE NO LONGER SEND FONDANT OVER 5KG TO TAS AND SA COUNTRY DUE TO AUSTRALIA POSTS EXTORTIONATE RATES! We are sorry for the inconvenience.  If you require these items please call us for an individual quote as we are still happy to post.

 

Delivery Times Australia

**Same Day Despatch

We will post your order on the same day if you pay by credit card and your order is received by 11am Brisbane time. Despatch means to SEND your order out, and does not mean the day it will be delivered to you.*

*Please note on days that orders go above and beyond our regular order numbers, including Sales and specials, orders may not be sent out by 11am.  We reserve the right at our discretion to ensure your parcel is packed carefully and arrives as soon as possible.  Express deliveries always take precedence.

Please note Australia Post advise the following times for standard delivery from the date of despatch. (*Express delivery options are available at checkout as well)

 

 - Brisbane Metro areas: next business day delivery

-  Sydney Metro areas: 3 business days

-  Canberra Metro areas: 2-4 business days

-  Melbourne Metro areas: 2-4 business days

-  Adelaide Metro areas: 3-5 business days

 - Other Capitals, NSW, QLD, VIC and SA Regional areas: 3-8 business days

 - WA, TAS, NT and Remote QLD areas: 7-12 business days

 

*Express Delivery Country/Rural Australia please allow 3-8 BUSINESS DAYS DEPENDING ON LOCATION

 

FOR MORE INFORMATION ON EXPRESS POST AND REGULAR POST TIMINGS PLEASE REFER TO AUSPOST WEBSITE:

 

PLEASE NOTE: If a parcel is not collected from the post office or undelivered due to an incorrect address being provided by the customer a return cost of $12.50 will be charged to the customer – this is an Australia Post charge, not a Cakes Around Town charge, for a "return to sender" parcel.  Should you require a returned order resent to you, an additional payment will need to be made for postage. The amount for postage will be the ACTUAL cost to send the parcel + return to sender charge, not the subsidised rate that was applied when you ordered. You will be contacted for payment before redelivery will be made. It is the responsibility of the purchaser to ensure the correct shipping address is entered into the system at the time of ordering.

If your order is getting shipped to a company, please ensure you put the company name in the company name shipping address field or Australia Post may refuse delivery.

We ship to PO Boxes, Parcel Collect Addresses and parcel lockers.

 

 

We accept  Visa, Mastercard, EFT (Electronic Funds Transfer) and Paypal on all our products. EFT and Paypal must be received into our bank before goods will be despatched.

 

 

Shipping Rates Australia

All deliveries under 15KG fall into our $12 flat rate delivery fee (22KG for Brisbane Metro) *

Express Post Satchel - $25.00 up to 5KG.  Products must fit in satchel.

*Some items are not able to be express delivered due to their size, you will see this stipulated under each item.
*Some items that are unusually heavy will be delivered to Brisbane Metro addresses only. This is detailed under the product description ie Satin Ice 10KG Fondant. Please remember we limit parcel sizes to 15kg Maximum for flat fee postage and 22KG for Brisbane Metro Flat Fee Postage.  The maximum weight we can send via Australia Post is 22KG. Any parcel over 22KG will be sent via alternative method.

NOTE: SHOULD YOUR ORDER EXCEED 15KG, WE WILL CONTACT YOU WITH EXCESS WEIGHT DELIVERY CHARGES.

 

Pick Up from Our Shop

You can now order all your decorating supplies online and select the pick-up option on checkout to have your items ready and waiting for you to pick up from our shop at 2/12 Sudbury Street, Darra - 5 mins from Mount Ommaney Shopping Centre and 12km from Brisbane CBD in Queensland, Australia.

 

Please select your pickup date and time when placing the order so we can ensure we have your order ready when you arrive.

 

If you wish to pick up on the same day as your order is placed, Please have your order in by 11am.

 

Orders placed after 2:00pm Friday or anytime on Saturday will not be available for pickup on Saturday as warehouse staff do not work on Saturdays.

 

PLEASE NOTE: if you choose for your OWN courier to pick up your item, it will not be packaged or address labelled.

 

International Delivery -

We are slowly releasing country by country our new international shipping service. At this time we are shipping to New Zealand, USA, UK, and Japan.   Times vary greatly depending on which country we are sending.  Please allow up to 4 weeks for your parcels to arrive.

 

Certain items in our online catalogue are unavailable for international shipping. These include aerosols, flammable liquids, electrical items, polystyrene cake dummies, oversize items as well as some items that may be categorized as hazardous materials due to their alcohol content. In addition, some items may be unavailable for shipping due to the individual policies of specific destination countries.

 

International orders are not eligible for exchanges. (items can be returned at purchaser’s expense for a refund, but not exchanged)

 

Your products value will be declared on your customs invoice and we are unable to change values on this invoice. The purchaser is responsible for any customs duty that may be applicable.

 

It is the responsibility of the purchaser to make sure the shipping address is correct at time of ordering.  The purchaser will be liable for any costs incurred due to incorrect address orders being returned to Cakes Around Town.

 

Maximum order value for shipping to International destinations will be limited to AUD 200.00 (inclusive of GST).  Maximum weight for delivery to International destinations is 10KG.

 

A signature will be required on all orders as proof of delivery.

 

All prices quoted on our website are in AUD.


 


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