WE ARE AN ONLINE ONLY STORE ( RETAIL OUTLET PERMANENTLY CLOSED  IN MARCH AND WILL NOT REOPEN ).  DELIVERY OR PICK UP FROM OUR WAREHOUSE OPTIONS ARE AVAILABLE AT CHECKOUT

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Shipping and Delivery

 

DESPATCH


There are 3 choices for delivery.

Australia Post Eparcel up to 22KG. Trackable, Requires Signature on delivery and will not be left unattended.

Australia Post Eparcel Express Post up to 22KG. Trackable, Requires Signature on delivery and will not be left unattended. Same delivery time frames as Express Post Satchels.

Australia Post Express Post Satchel Up to 5KG. Trackable, Does not require signature and will be left unattended if Australia Post deems it is safe to do so. If you choose this option it is at your own risk. Cakes Around Town take no responsibility for missing parcels if this option is chosen.


ALL DELIVERIES ARE ON A QUOTE BASIS BASED ON WEIGHT AND LOCATION. SHIPPING PRICE WILL DISPLAYED WHEN CHECKING OUT AND IS BASED ON THE WEIGHT OF YOUR ORDER, YOUR POSTCODE AND YOUR CHOSEN DELIVERY OPTION. THE MAXIMUM WEIGHT WE CAN SEND VIA AUSTRALIA POST EPARCEL OR EPARCEL EXPRESS IS 22KG. SHOULD YOUR ORDER WEIGHT TOTAL OVER 22KG WE WILL CONTACT YOU WITH DELIVERY OPTIONS.



Same day despatch on all orders placed by 11am eastern standard time Monday - Friday in Australia

 

Delivery Times Australia


Australia Post Christmas Delivery Update - 25.9.2020


Domestic lodgement dates for Christmas delivery



In the lead up to the traditionally busy peak period, I'd like to share our last lodgement dates for deliveries in time for Christmas. We're releasing these dates earlier than ever before to help you plan for what will be our biggest and most unpredictable period to date.

Christmas lodgement dates for deliveries within Australia

We are recommending all items are lodged by the following dates for delivery within Australia by Christmas:

  • Parcel Post – Saturday 12 December 2020
  • Express Post – Saturday 19 December 2020

For domestic items sent after these dates will be delivered as quickly as possible, but it will be difficult to get them to their destinations by Christmas.

We remain committed to keeping you updated on any adjustments we need to make as we navigate this highly volatile environment and look forward to working with you to provide the best possible customer service experience for a successful peak 2020.



Australia Post Victorian deliveries update 26.8.2020


Over the last three weeks, Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to stage 4 lockdowns. So much so, that our parcel volumes in Victoria for August are up approximately 150% year-on-year compared to the national average of 90%.

At the same time, our business has been required to make additional adjustments in our processing and deliveries workforce to comply with the State Government's COVID safe restrictions.

From the very start of the pandemic, we have been clear that our strategy has been to protect our people, serve our customers and safeguard the business.

Safety of our people is not-negotiable and the current situation in Victoria, with massive volumes and severe congestion in our network, has us at a point of concern for the safety of our workforce.

To make sure we can still safely deliver for your customers, the following changes are immediately necessary:

No Weekend Collections in Victoria
There will be no collections in Victoria this weekend – the last pickup for the week will be Friday 28 August 2020 by 8pm and the next collection will be Monday 31 August 2020 commencing from 5am.

Victoria destined Parcels
With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.

This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand.

Father's Day
For deliveries across Australia, we recommend at least the following lodgement dates for delivery before Father's Day on Sunday 6 September 2020:

  • Parcel Post and letters – Friday 28 August 2020
  • Express Post parcels – Monday 31 August 2020

 For items lodged after these dates, whilst we will try our best, we do not expect to be able to meet delivery for Father's Day.

We will keep you updated regularly over the next few weeks and anticipate reviewing the situation in line with the easing of level 4 restrictions.

We appreciate the implications of these decisions and want to assure you we are doing our very best within these extremely challenging times.



NOTE FROM AUSTRALIA POST 10 AUGUST 2020




Update on Australia Post operations for Melbourne

As you know, earlier this week Victorian Premier, Daniel Andrews, announced that stage 4 restrictions will apply across Melbourne until 13 September 2020.

We continue to work with the Victorian Government during this difficult time, to ensure our community receive the essential services and items they need in a timely fashion.

Australia Post has been classified a "Permitted Work Premise" so we can continue to operate with on-site operations but with some clear restrictions.

Whilst our Post Offices are confirmed to remain fully open, you may have heard the Victorian Government restrictions will require us to reduce our workforce in our operations and deliveries network by one-third. At this stage, this requirement will be effective from 11.59pm Sunday 9 August 2020.

We are prepared in our sites to meet weekend requirements and will use this time to progress our contingency planning and adapt our operations to deliver the best possible service for our customers over this restricted period.

Our priority is always the safety of our people and the community, and we're closely following Australian Government advice on managing COVID-19 in all our facilities and our delivery network.

I want to reassure you we are currently working very closely with the Government on this and will keep you updated once our position is confirmed.

Thank you for your ongoing support and patience during these challenging times.

Stay safe,

Gary Starr
Executive General Manager,
Business, Government and Internation




To keep up to date with Australia Post and the impacts COVID is having on deliveries please read here:


**Same Day Despatch

We will post your order on the same day if you pay by credit card and your order is received by 11am Brisbane time. Despatch means to SEND your order out, and does not mean the day it will be delivered to you.*

*Please note on days that orders go above and beyond our regular order numbers, including Sales and specials, orders may not be sent out by 11am.  We reserve the right at our discretion to ensure your parcel is packed carefully and arrives as soon as possible.  Express deliveries always take precedence.

Please note Australia Post advise the following times as a guide for standard delivery from the date of despatch. Please note this is a guide only and it does not take into account peak period deliveries.

 

 - Brisbane Metro and Outer Metro areas: 2 business days. Next business day delivery if express option is chosen.

-  Sydney Metro areas: 3 business days. Next business day delivery if express option is chosen.

-  Canberra Metro areas: 2 - 4 business days. Next business day delivery if express option is chosen

-  Melbourne Metro areas: 2 - 4 business days. Next business day delivery if express option is chosen

-  Adelaide Metro areas: 3 - 5 business days. Next business day delivery if express option is chosen

 - Other Capitals, NSW, QLD, VIC and SA Regional areas: 3 - 8 business days

 - WA, TAS, NT and Remote QLD areas: 7 - 12 business days

 

*Express Delivery Country/Rural Australia please allow 3-8 BUSINESS DAYS DEPENDING ON LOCATION

 

FOR MORE INFORMATION ON EXPRESS POST AND REGULAR POST TIMINGS PLEASE REFER TO AUSPOST WEBSITE:

 

PLEASE NOTE: If a parcel is not collected from the post office or undelivered due to an incorrect address being provided by the customer a return cost of $13.00 will be charged to the customer – this is an Australia Post charge, not a Cakes Around Town charge, for a "return to sender" parcel.  Should you require a returned order resent to you, an additional payment will need to be made for postage. The amount for postage will be the postage  cost to send the parcel again + return to sender charge. You will be contacted for payment before redelivery will be made. It is the responsibility of the purchaser to ensure the correct shipping address is entered into the system at the time of ordering and to claim your item ASAP.

If your order is getting shipped to a company, please ensure you put the company name in the company name shipping address field or Australia Post may refuse delivery.

We ship to PO Boxes, Parcel Collect Addresses and parcel lockers.

 

 

We accept  Visa, Mastercard, EFT (Electronic Funds Transfer) and Paypal on all our products. EFT and Paypal must be received into our bank before goods will be despatched.

 

Pick Up from Our Warehouse

You can order all your decorating supplies online and select the pick-up option on checkout to have your items ready and waiting for you to pick up from our warehouse at Unit 2 / 12 Sudbury Street, Darra - 5 mins from the Mount Ommaney Shopping Centre and 12km from Brisbane CBD in Queensland, Australia.  

 

Please select your pickup date and time when placing the order so we can ensure we have your order ready when you arrive, We will not send an email or text you that your order is ready for collection, as you select the date and time for pick up when checking out. Please give us at least 30 minutes to get your order ready for collection.

 

If you wish to pick up on the same day as your order is placed, Please have your order in by 11am.

 

PICK AVAILABLE FROM OUR WAREHOUSE MONDAY TO THURSDAY 9AM to 3.30PM and FRIDAY 9AM to 5.30pm

 

PLEASE NOTE: if you choose for your OWN courier to pick up your item, it will not be packaged or address labelled.

 

International Delivery -


PLEASE NOTE AS OF 20th MARCH 2020, THE AUSTRALIAN GOVERNMENT HAS PUT RESTRICTIONS ON INTERNATIONAL AIR CARRIERS.  WE HAVE SUSPENDED ALL INTERNATIONAL DELIVERIES UNTIL AIR CAPACITY INCREASES.  

 

Certain items in our online catalogue are unavailable for international shipping. These include aerosols, flammable liquids, electrical items, polystyrene cake dummies, oversize items as well as some items that may be categorized as hazardous materials due to their alcohol content. In addition, some items may be unavailable for shipping due to the individual policies of specific destination countries.

 

International orders are not eligible for exchanges. (items can be returned at purchaser’s expense for a refund, but not exchanged)

 

Your products value will be declared on your customs invoice and we are unable to change values on this invoice. The purchaser is responsible for any customs duty that may be applicable.

 

It is the responsibility of the purchaser to make sure the shipping address is correct at time of ordering.  The purchaser will be liable for any costs incurred due to incorrect address orders being returned to Cakes Around Town.

 

Maximum order value for shipping to International destinations will be limited to AUD 200.00 (inclusive of GST).  Maximum weight for delivery to International destinations is 10KG.

 

A signature will be required on all orders as proof of delivery.

 

All prices quoted on our website are in AUD.


 


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