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Shipping and Delivery

 

DESPATCH


There are 2 choices for delivery.

Australia Post Eparcel up to 22KG. Trackable, Requires Signature on delivery and will not be left unattended.

Australia Post Eparcel Express Post up to 22KG. Trackable, Requires Signature on delivery and will not be left unattended. Same delivery time frames as Express Post Satchels.


ALL DELIVERIES ARE ON A QUOTE BASIS BASED ON WEIGHT AND LOCATION. SHIPPING PRICE WILL DISPLAYED WHEN CHECKING OUT AND IS BASED ON THE WEIGHT OF YOUR ORDER, YOUR POSTCODE AND YOUR CHOSEN DELIVERY OPTION. THE MAXIMUM WEIGHT WE CAN SEND VIA AUSTRALIA POST EPARCEL OR EPARCEL EXPRESS IS 22KG. SHOULD YOUR ORDER WEIGHT TOTAL OVER 22KG WE WILL CONTACT YOU WITH DELIVERY OPTIONS. THE MAXIMUM WEIGHT WE CAND SEND IN 1 BOX IS 22KG. ORDERS OVER 22KG WILL GO IN MULTIPLE BOXES.



16 April 2020 - Australia Post Update

Express Post is still available and remains the fastest way to get mail from A to B. But current operating constraints mean we can’t guarantee next-business-day delivery at the moment.

We’re doing everything possible to deliver items quickly and will reinstate our next-business-day guarantee as soon as we can.

For the latest Express Post delivery times, see our domestic updates.

This change is necessary because of:

  • new COVID-19 workplace health and safety requirements
  • record parcel volumes
  • fewer passenger flights (which we usually rely upon to carry many of our parcels)

Learn more about COVID-19 delivery delays.



Same day despatch on all orders placed by 11am eastern standard time Monday - Friday in Australia

 

Delivery Times Australia

**Same Day Despatch

We will post your order on the same day if you pay by credit card and your order is received by 11am Brisbane time. Despatch means to SEND your order out, and does not mean the day it will be delivered to you.*

*Please note on days that orders go above and beyond our regular order numbers, including Sales and specials, orders may not be sent out by 11am.  We reserve the right at our discretion to ensure your parcel is packed carefully and arrives as soon as possible.  Express deliveries always take precedence.

Please note Australia Post advise the following times as a guide for standard delivery from the date of despatch. Please note this is a guide only and it does not take into account peak period deliveries.

 

 - Brisbane Metro and Outer Metro areas: 2 business days. Next business day delivery if express option is chosen.

-  Sydney Metro areas: 3 business days. Next business day delivery if express option is chosen.

-  Canberra Metro areas: 2 - 4 business days. Next business day delivery if express option is chosen

-  Melbourne Metro areas: 2 - 4 business days. Next business day delivery if express option is chosen

-  Adelaide Metro areas: 3 - 5 business days. Next business day delivery if express option is chosen

 - Other Capitals, NSW, QLD, VIC and SA Regional areas: 3 - 8 business days

 - WA, TAS, NT and Remote QLD areas: 7 - 12 business days

 

*Express Delivery Country/Rural Australia please allow 3-8 BUSINESS DAYS DEPENDING ON LOCATION

 

PLEASE NOTE: If a parcel is not collected from the post office or undelivered due to an incorrect address being provided by the customer a return cost of $13.50 will be charged to the customer – this is an Australia Post charge, not a Cakes Around Town charge, for a "return to sender" parcel.  Should you require a returned order resent to you, an additional payment will need to be made for postage. The amount for postage will be the postage  cost to send the parcel again + return to sender charge. You will be contacted for payment before re-delivery will be made. It is the responsibility of the purchaser to ensure the correct shipping address is entered into the system at the time of ordering and to claim your item ASAP.

If your order is getting shipped to a company, please ensure you put the company name in the company name shipping address field or Australia Post may refuse delivery.

We ship to PO Boxes, Parcel Collect Addresses and parcel lockers.

 

We accept  Visa, Mastercard, EFT (Electronic Funds Transfer) and Paypal on all our products. EFT and Paypal must be received into our bank before goods will be despatched.

 

Pick Up from Our Warehouse

You can order all your decorating supplies online and select the pick-up option on checkout to have your items ready and waiting for you to pick up from our warehouse at Unit 2 / 12 Sudbury Street, Darra - 5 mins from the Mount Ommaney Shopping Centre and 12km from Brisbane CBD in Queensland, Australia.  

 

Please select your pickup date and time when placing the order from the drop down menu so we can ensure we have your order ready when you arrive, We will not send an email or text you that your order is ready for collection, as you select the date and time for pick up when checking out. Please give us at least 30 minutes to get your order ready for collection.

 

If you wish to pick up on the same day as your order is placed, Please have your order in by 11am.

 

PICK UP IS AVAILABLE FROM OUR WAREHOUSE MONDAY TO THURSDAY 9AM to 3.30PM and FRIDAY 9AM to 5.30pm

 

PLEASE NOTE: if you choose for your OWN courier to pick up your item, it will not be packaged or address labelled.

 


International Delivery -


We ship to New Zealand only.


Certain items in our online catalogue are unavailable for international shipping. These include aerosols, flammable liquids, electrical items, oversize items as well as some items that may be categorized as hazardous materials due to their alcohol content. In addition, some items may be unavailable for shipping due to the individual policies of specific destination countries.

 

International orders are not eligible for exchanges. (items can be returned at purchaser’s expense for a refund, but not exchanged)

 

Your products value will be declared on your customs invoice and we are unable to change values on this invoice. The purchaser is responsible for any customs duty that may be applicable.

 

It is the responsibility of the purchaser to make sure the shipping address is correct at time of ordering.  The purchaser will be liable for any costs incurred due to incorrect address orders being returned to Cakes Around Town.

 

Maximum order value for shipping to New Zealand will be limited to AUD 200.00.  Maximum weight for delivery to New Zealand is 20KG.

 

A signature will be required on all orders as proof of delivery.

 

All prices quoted on our website are in AUD.


 


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