Terms & Conditions
The products and services described in this website are only available to delivery within Australia, New Zealand, USA, Japan, UK, France, Canada, Singapore.
This website has been prepared to provide you with general information only and as an introduction to cake decorations that we stock.
We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders at our sole discretion at any time.
Prices of goods and delivery displayed on the Cakes Around Town website are current at the time of display. These prices are subject to variation without notice. We show our prices in AUD, Australian Dollar.
While great care has been taken in the presentation of information on this site, including product descriptions and pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. No representation is made and no responsibility accepted for reliance upon the information as being complete, accurate or up to date.
We advise you to make your own enquiries and satisfy yourself in all respects to the products you are considering purchasing.
We reserve the right to set maximum limits to the quantity of product you are able to order.
GST (Goods & Services Tax)
All prices advertised are inclusive of all taxes applicable to the product. These are calculated at checkout. This is a broad based tax on consumption, which applies to the supply of most goods and services.
Abuse of Cakes Around Town staff members.
Abuse of our staff in any form - ie: verbally on the phone, in-store in person, via email or via social media will not be tolerated. It is totally unacceptable to think it is OK to abuse someone who is simply doing their job. We have ZERO tolerance for abuse of our staff and your account will be deactivated.
Please ensure all Cakes Around Town Gift Vouchers are redeemed at the time of ordering. Once the order has been submitted and paid for by means other than a voucher, we are unable to retrospectively redeem a Gift Voucher to offset that cost. Please bear this in mind.
All Gift Vouchers are issued with an expiry date as indicated on the voucher itself. Once that Gift Voucher has expired, we are unable to extend the expiry date under any circumstances.
It is the Gift Voucher holders responsibility to ensure it is redeemed before the expiry date.
It is only possible to use one gift voucher per purchase.
When do you charge my credit card?
We take payment at the time of order, as opposed to the time of dispatch.
All online credit card orders are charged upfront, at the time the order is made via PAYPAL. We do this to validate the order and to ensure that all stock is pre-purchased. No order is accepted by Cakes Around Town until the order has been checked and approved. If there is a problem, we will telephone you or e-mail you within three (3) working days.
Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.
Cakes Around Town is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.
Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed.
Once we have accepted payment for an order, cancellation of the order is at our sole discretion after taking into account the circumstances and reasons for cancellation.
If you need to cancel an order, please contact us immediately on Priority Call 07 3160 8728 or email us at firstname.lastname@example.org.
IMPORTANT: Cakes Around Town credit card purchases will be displayed as Cakes Around Town on your credit card statement.
PAYMENT ONLINE USING A CREDIT CARD
Cakes Around Town accepts online payments using the following credit cards: VISA, MASTERCARD. We use the PAYPAL PCI compliant payment system, which processes your credit card details. We do not store ANY credit card details in our database.
If you still feel uncomfortable purchasing online that's fine! You can call us to make payment and arrange delivery on 07 3160 8728. All payments will still be processed at the time of the order. Please note there maybe an additional service free charged for this.
It is worth remembering, however, that paying online is very secure and will be the most convenient way for you to buy from www.cakesaroundtown.com.au
If you have any questions about the security at our website please send an email to email@example.com or telephone 07 3160 8728.
Sale Items and Quantity Discounted Items
No further discounting applies to sale or quantity discounted items. (ie: trade discounts, newsletter codes, etc) No rainchecks on sale items.
We ship our products to Australia only using local Post service and couriers at our discretion. We ship internationally via Australia Post International services. Maximum weight for delivery is 22KG within Australia. Any order over 22KG will be contacted with delivery options.
Anyone at the Delivery Address who receives the goods will be taken to have been authorised to receive the goods by you.
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we will not re-send the order to the correct address at our expense.
Online orders placed on Friday after 11am, Saturday and Sunday
ALL orders placed after 11am on Friday and at any time of day on Saturday and Sunday will be processed on the following Monday. We cannot pick orders for store pickup on orders placed on Friday after 2PM or anytime Saturday.
We do not ship on Saturdays, Sundays or Australian Public holidays.
Can I add additional items to an existing unshipped order?
Sorry. Unfortunately, additional items cannot be added to an existing unshipped order as your shipping is based on weight. Should you wish to purchase additional items, you will need to place a new order for those additional items, or alternatively (if your order has not been packed) we can cancel your order and you can replace it with the additional items required.
What if my order does not arrive
It is the responsibility of the customer to inform Cakes Around Town if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier/postal service to ensure delivery occurs as soon as possible.
As a guide only, drivers attempt to deliver to addresses between 9am and 5pm.
Unfortunately, we are unable to give a guaranteed time of delivery.
You agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.
All prices on www.cakesaroundtown.com.au are listed in Australian dollars (AUD).
Quality and Maintenance of Goods
At Cakes Around Town we pride ourselves on the quality of our products and services. It is important to remember, however, that most food items are perishable and may react to temperature conditions, particularly cake, chocolate and fresh items, which, as a result may affect life of the product.
We recommend, if you are not familiar with the correct temperatures for the these food types or specific produce, that you contact us for further information. Once delivery has occurred Quality and maintenance of the produce is your responsibility.
Out of Stock & Substitution
In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you (via e-mail or telephone) to offer you an alternative or to determine how you want to proceed with your order.
Refunds and Returns
Cakes Around Town will replace the goods you purchase if the goods you purchase:
• are not of merchantable quality (i.e. if your supplies are damaged at time of delivery – but not if you simply do not like the taste of the cake mix)
• don't match any description given of the goods (this would include corresponding with a photograph of the goods)
• are not free from defects.
Please note, all food products are perishable. There is NO RETURNS on food products - a food product is any product that can be consumed. (food colour, fondant, buttercream, chocolate, dusts, etc)
If you do find you have a legitimate problem with products or goods you purchase from Cakes Around Town, you should stop using the goods immediately and approach us as soon as possible to explain the fault or problem. Please make sure you keep the goods in the condition that you claim has the problem.
You need to approach us regarding any problems with your goods within ‘a reasonable period of time’. What is reasonable depends on the goods, their use and any other relevant information.
As a rule we will require that they be returned to us within 7 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.
Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands.
Note, Cakes Around Town is not required to provide you with a refund if you have simply changed your mind or you find a similar or the same item more cheaply elsewhere.
Cakes Around Town will also require a receipt of proof of purchase.
In the event at our discretion we do refund you (as opposed to replace goods) for orders placed online - we will credit back the original credit card on which the order was purchased. Alternatively, we will issue you with a credit voucher.
Products indicated as no returns - means just that, NO RETURNS. Items listed in the BEST BEFORE, SECONDS and DISCONTINUED sections of our website all fall under this category.
How to return your item
• Contact the Cakes Around Town Customer Service team via our Priority Call 07 3160 8728 number. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number. The Customer Service Representative will also provide you address details of where to send your return.
• You must obtain a Return Authorisation Number immediately to ensure that you are eligible for a replacement or refund.
• Send your item as directed. Please ensure that your Return Authorisation Number is clearly displayed on the return packaging.
• As soon as the return has been received, you will be contacted if a replacement product will be shipped.
• The return must be received by Cakes Around Town within (14) fourteen days of the Return Authorisation Number being issued.
• If it is determined that there will be a Replacement product – it will only be shipped after the faulty item has been received by Cakes Around Town.
• All returns must have a Return Authorisation Number.
• Any item that is returned to Cakes Around Town without a Return Authorisation Number will be returned to sender.
If you feel that your return falls outside of our policy, then you will need to contact us first on Priority Call 3160 8728 to confirm if your return can be accepted.
Cancellation of Orders
Pursuant to the terms above, if you need to cancel your order, at our discretion money can be refunded less a $15 administrative fee, ONLY IF notice is received by Cakes Around Town 24 hours prior to the scheduled delivery date.
Cancellations received with less than 24 hours notice will be charged at 50% of the total order value.
To assist with a speedy resolution of your cancellation request, please advise if you wish to receive a Cakes Around Town member account credit for which you can use against any future purchase, or if you would prefer to receive a direct credit card refund (online credit card orders only).
Alternatively, at our discretion we may issue you a gift voucher.
You will receive an email confirmation once your order cancellation has been processed.
IMPORTANT: ORDERS CANNOT BE CANCELLED ONCE THEY HAVE BEEN DISPATCHED as they are already prepared and are with Australia Post for delivery – on their way to your address.
Security of information from your browser to our server?
A critical concern for electronic commerce is the secure transmission of data. To protect consumer data during transmission, Cakes Around Town uses the latest SSL encryption technology that securely passes transaction data to the Cakes Around Town gateway.
We use SSL (Secured Socket Layer) which means that we encrypt information sent to the server with a key that makes it almost impossible to decrypt. To do this we use the Secure Socket Layer (SSL) 256 bit encryption technology. This is superior to the industry standard.
This is far more secure than giving you credit card over the phone where someone could be listening, or to a cashier where someone can either look over your shoulder or get hold of your credit card receipt. We do not store or take credit card details via the net, all these details are processed by www.paypal.com.
User Name & Password
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name and password are used by an unauthorised person.
You agree to release and indemnify Cakes Around Town in relation to any liability arising out of the unauthorised use of your username and/or password.
Protect yourself online
There are measures you can take to protect your own safety:
Do not let anyone else use your name or credit card for online transactions.
Only share access to your computer and files with people that you know and trust. Learn about file sharing risks.
Do not store your password or banking details in your email program or on your PC - keep hard copies of private information in a secure place away from the computer.
Choose hard-to-crack passwords that feature a combination of numbers, symbols and letters.
Do not use the same password for all your online activities.
Disconnect from the Internet when not in use.
Use anti-virus software and keep it up to date.
Protect your computer from Internet intruders through firewalls.
Back up your computer data.
Regularly download updates to your email and browser software that fix security bugs.
Only download and use freeware and shareware that is widely used and has a good reputation.
Loss or Damage to Systems
You agree to use and link to Cakes Around Town's website at your own risk. Cakes Around Town will not be liable for any loss or damage from any cause (including negligence) to your system or website caused by or in connection with the use of or a link to Cakes Around Town's website. Any such loss or damage will be your responsibility. Cakes Around Town advises you to take your own precautions in relation to protecting your system or website from viruses or malfunction.
If you wish to discuss links with this website or publication of Cakes Around Town material on other websites, please contact us on 07 3160 8728 or e-mail us at firstname.lastname@example.org
External Web Links
If you leave this site via a link contained within this website, and view content that is not provided by Cakes Around Town, you do so at your own risk.
The content to which you link will not have been produced, checked for accuracy, or otherwise reviewed by Cakes Around Town. Cakes Around Town is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such site, whether actual, alleged, consequential or otherwise. Cakes Around Town makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party.
Any links to other sites are provided for convenience only and do not represent any endorsement by Cakes Around Town unless otherwise stated.
Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, illustrations, and information is protected by copyright, and other intellectual property rights which are owned and controlled by Cakes Around Town. Material on this site is solely for your personal, non-commercial use.
Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Cakes Around Town. So for all those people out there that like to steal our images and steal our information and put it on their own website to sell products, don't think we don't know who you are...we do.
Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal prosecution.
Cakes Around Town does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.
It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.
Release & Indemnity
You agree to waive any and all claims that you now have or may have in the future against Cakes Around Town which relate to or are incidental to any transaction.
Copyright Cakes Around Town 2002 - 2020. All rights reserved.
We hope you find our web site informative & helpful, if you have any suggestions you feel would improve the site, please contact us on 07 3160 8728.
Any changes to our information collection policies will be posted on this page. By using the Cakes Around Town site, you are consenting to the collection of information by Cakes Around Town.